Game Play

Where did the beginners’ tables go?

Beginner stakes tables are available to players during their first 90 days at Everest Poker. After 90 days has passed, the Beginner Stakes selection will no longer appear at the top of the table list.

Where did the Poker Training Room go?

The Poker Training Room is available for your first 30 days as an Everest Poker player. As an alternative, please try our “free play” tables where you can learn how to play poker against real players without any risk.

How can I review a hand?

- Click on Account, followed by Game History

- Select Real Money or Summit Points and then Ring Games or Tournaments

- Click Refresh 

- Select a specific table or tournament name, and then click on the hand ID

- At the bottom of the Hand Details page, you will be able to see the total number of pots and the player who won each pot

How can I mute someone in the chat?

You may choose to mute an individual player at the table by right-clicking your mouse on that player and then clicking Mute Chat. Note that you can also turn off player chat for the duration of a game or until an offending player leaves the table.  You can do this easily through the Chat Option feature. You will still be able to see the Dealer chat. 

What can I do about an abusive person on the chat?

If you experience an incident with a player on the chat who was very abusive, please mute the player and contact our customer service team. Please include relevant information like hand IDs, date, time, screenshots, etc. We will investigate the issue and take appropriate action.

What are Speed tables?

Speed Tables offer a 15-second decision timer within which to act. Any poker player who doesn't act before time runs out will be presumed to fold or, when possible, to check. There is no Disconnect Bet Protection at these tables.

What are Turbo tournaments?

In turbo tournaments, the blinds increase every 4 minutes instead of every 10 minutes.

What is Disconnect Bet Protection (DBP)?

Disconnect Bet Protection is Everest Poker's way of protecting our players against technical problems while maintaining a fair gaming environment for everyone.

If you become disconnected from our server during the course of hand, we protect your bet by treating you as "All-In" for the amount of money you currently have in the pot. This protects your investment in the hand as well as allows other players to continue betting.

Disconnect Bet Protection is only available in ring games. Please consult our Disconnect Bet Protection Policy for full details.

What happens if I get disconnected during a game?

If you get disconnected while playing in a ring game (non-tournament) the money you have already contributed to the pot may be protected by our Disconnection Bet Protection (DBP). Please consult our Disconnect Bet Protection Policy for full details.

If you get disconnected while playing in a real money tournament, your cards will be folded and blinds posted until you are able to come back to the tournament or run out of chips. In this case, exit the software immediately and log back in. If you still have chips in that tournament, the table at which you are seated will be automatically reopened for you.

For freeroll tournaments, you will be removed after five (5) hands or ten (10) minutes, depending on whichever period is longer.

Please see our complete Tournament Rules.

What happens if the disconnection is not on my end?

When players experience a temporary disconnection during a game, it is often due to reasons that are beyond our control.

 

In the event of a server crash, all players are affected similarly. Everest Poker addresses these issues quickly to allow players to reconnect and keep playing. We assess the extent of the disconnection and how it affected players first. Once that is complete, our team issues refunds, when applicable, within 24 to 48 hours.  If the adjustment is not made after that period of time, please contact our team with the details (date, time, description, screenshots) surrounding the disconnection and we will research the issue for you.